Job Description
Description
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.
Location:
PHL Quezon City - E-Commerce Bldg 1, Ground FlrLanguage Requirements:
Time Type:
Full timeReady to Apply?
Submit your application today and join our talented team at Concentrix.
Submit ApplicationJob Details
- Location Quezon City, Metro Manila
- Job Type Full time
- Category Information and Record Clerks
- Posted Date June 24, 2026
- Application Deadline August 03, 2026