Customer Service Advisor

The Customer Service Advisor is a key relationship builder, collaborating closely with customers and internal teams to drive business growth and continuous improvement by providing exceptional level of customer service and an extra layer of customer specific support for internal and external stakeholders.

This role will be responsible for establishing and managing governance frameworks with strategic clients including leading governance meetings, partnership metrics and day-to-day issue identification and resolution, ensuring execution of tasks and joint Sharp/Customer team performance.

The role leads multiple facets of a customer relationship including superior customer service, communication and collaboration ensuring both customer and Sharp objectives are identified and achieved to the highest standards. This role demands strong leadership, solution-oriented strategic thinking, and has a deep understanding of all facets of the business.

ESSENTIAL DUTIES AND...