Customer Service Administrator

Job Title: Customer Service Administrator (SIIL/UIB)

Location: Ringwood, Hampshire, United Kingdom

Salary: £21,218.66 basic annual salary + bonus

Hours: 2 paid hours per week.

Shifts: 5 x days a week in the office.

The Customer Service Administrator will be the central point of contact in relation to all digital post, hard copy post, goneaway returns, putting refunds on to VDOC, completing mailings on the campaign, ensuring that all FCA and Maltese regulations are both auditable and adhered to.

The Customer Service Administrator will also be required to complete additional tasks required within the role and to work on UK admin and UK calls as required by the campaign.

As the products are highly regulated, the environment we work in is highly regulated with maximum focus on TCF (Treating Customer Fairly) and FCA regulations and Malta regulations.

The role is a permanent role.

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