Customer Service Administrator

🌟 We're Hiring: Customer Service Administrator

📍 Location: Livingston

🕒 Full-time | Temporary with view to go permanent - 8am-4.30pm (3pm finish on Fridays 😃)

💰 Salary: £26k

👋 About the Role

We're looking for a proactive and customer-focused Customer Service Administrator to join our client's first-line Customer Care team.

In this role, you will be the primary point of contact for all customer interactions, managing a wide range of enquiries, from general questions and product information to resolving customer concerns and complaints.

You'll play a critical role in shaping the customer experience, ensuring every interaction is handled professionally, efficiently, and with a focus on delivering excellent service.

🧩 What You'll Be Doing

Acting as the first point of contact for all incoming customer enquiries via phone, email, and in person
Managing a broad spectrum of queries, including:
General enquiries
Product inf...

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