Job Description
The KTS Group are working with a Local Highways Contractor to secure a Part-time temporary Administrator within their Customer Service Department.
The Responsibilities
Reporting to the Customer Services Manager, you will operate across the contract with delegated responsibility to assist with the delivery of proactive and reactive communication with the public and other key stakeholders, and work to improve the perception of the service.
Duties will include:
* Receiving, recording, and responding to enquiries from members of the public and other stakeholders relating to our network activities.
* Supporting the Customer Service Manager with social value and communication projects and tasks when required.
* Monitoring and identifying customer feedback to identify trends and areas for improvement.
* Receiving, recording, and responding to complaints
* Providing support to operational teams to ensure the effective communicat...
The Responsibilities
Reporting to the Customer Services Manager, you will operate across the contract with delegated responsibility to assist with the delivery of proactive and reactive communication with the public and other key stakeholders, and work to improve the perception of the service.
Duties will include:
* Receiving, recording, and responding to enquiries from members of the public and other stakeholders relating to our network activities.
* Supporting the Customer Service Manager with social value and communication projects and tasks when required.
* Monitoring and identifying customer feedback to identify trends and areas for improvement.
* Receiving, recording, and responding to complaints
* Providing support to operational teams to ensure the effective communicat...
Ready to Apply?
Submit your application today and join our talented team at Key Talent Solutions.
Submit ApplicationJob Details
- Location Ipswich, Suffolk
- Job Type Part-time
- Category construction-and-extraction
- Posted Date June 11, 2026
- Application Deadline July 21, 2026