Customer Satisfaction Manager

Decathlon

📍 Mumbai, Maharashtra, India 💼 Full-time 🕒 Posted June 06, 2026

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Job Description

 Posted on 02/06/2026 
 Mission 

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
RESPONSIBILITY 2 I am the guardian of customer-centricity in my store
I ensure 100% of my customers are greeted and welcomed at my W...
            

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Job Details

Location Mumbai, Maharashtra
Job Type Full-time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date June 06, 2026
Application Deadline July 16, 2026