Customer Satisfaction

Agoda
📍 Kuala Lumpur, Kuala Lumpur, Malaysia 💼 Full-time 🕒 Posted March 02, 2026

Job Description

About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
The Opportunity:
This is a unique leadership opportunity to manage Agoda's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical line ...

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Job Details

  • Location Kuala Lumpur, Kuala Lumpur
  • Job Type Full-time
  • Category Other-General
  • Posted Date March 02, 2026
  • Application Deadline April 11, 2026