Customer Retention Specialist

Salary: £28,000 – £32,000 + comms – OTE £32-36,000

Our client is the UK’s leading provider of media and magazine distribution services, delivering premium print and digital reading experiences to a wide range of sectors including hospitality, salons, healthcare, and corporate environments. As part of their ambitious growth, they are seeking a Customer Retention Specialist to strengthen their relationships with existing clients, reduce churn, and drive renewal success.

Role Overview

This is a retention-first role focused on engaging with existing customers, ensuring their satisfaction, and encouraging long‑term loyalty. You’ll act as a key touchpoint post‑sale—working to understand customer needs, address concerns, and offer solutions that support retention and renewal.

You’ll also support the finance team by assisting with occasional payment‑related queries or follow‑ups, but your main objective is to keep our cus...