Customer Retention Representative

Position:Customer Retention Representative
Reporting to:Customer Retention Supervisor
Location:Nairobi
Role type: Full-Time
About SunCulture
Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World's Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.
About The Role
As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, ad...

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