Customer Retention Manager

Customer Retention Manager
Hours – Monday – Friday 
Salary - Up to £32,000 per annum
Location - Northampton

We’re working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more.

You’ll take ownership of high-value customer accounts, ensuring they stay engaged, satisfied, and loyal. From analysing performance data to supporting key meetings, you’ll play a central role in delivering a best-in-class customer experience.

What You’ll Be Doing

Build strong relationships with key B2B clients
Monitor customer performance, orders, and KPIs
Prepare reports, insights, and meeting materials
Support contract renewals and customer communications
Work closely with sales, operations, and supply chain teams
Proactively resolve issues and improve customer satisfactionWhat We’re Looking For

Experience in customer ...

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