Customer Resolution Manager

Qualified Domestic Relationship Order Relationship Manager (QRM)
As a QDRO Relationship Manager, you will be responsible for guiding participants, alternate payees (ex-spouses), and attorneys, through the settlement process of a Qualified Domestic Relations Order (QDRO), ensuring a seamless, empathetic, and efficient experience. You will serve as the primary point of contact for all parties involved with the QDRO, assisting them with understanding their options, completing necessary paperwork, and resolving any questions or concerns throughout the settlement journey.

**Key Responsibilities and Duties**

+ Manage complex divorce inquiries and QDRO transactions.
+ Review and analyze legal documents for accuracy and compliance with regulations, including ERISA, IRS guidelines, and institutional requirements.
+ Identify service gaps and recommend improvements to enhance the customer experience. • Balance and prioritize multiple assignments.
+ Ensure compliance ...

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