Customer Resolution Lead

Hemel Hempstead, East Anglia, United Kingdom – Company: JR UK – Client/Employer: Haven

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Customer Resolution Lead

Hemel Hempstead (Hybrid – 3 days per week in office) – Permanent | Full Time – Competitive salary + benefits

About the role

Do you thrive on turning difficult situations into great outcomes? Are you the kind of person who brings calm, clarity, and genuine care to every customer interaction? If so, Haven wants to hear from you!

We’re looking for an energetic and customer‑focused Customer Resolution Lead to join our team at Hemel Hempstead. This is a fantastic opportunity to play a pivotal role in ensuring our customers receive fair, timely, and professional support across complaints, disputes, and collections—while working in a vibrant, forward‑thinking environment.

You’ll be the go‑to person for resolving customer complaints and queries, managing credit reference agency disputes, handling ...

Ready to Apply?

Submit your application today and join our talented team at Haven.