Customer Resolution Executive

Customer Resolution Executive
Farnborough (Hybrid Working)
Long-term Opportunity

About the Role
We are recruiting for a Regulatoryplaints & Claims Executive to join a premium automotive brand. This is a fast-paced and highly responsible role where you will investigate, manage, and resolveplaints and claims, ensuring all cases are handled in line with regulatory requirements and internal standards.
You’ll play a key role in protecting the organisation’s reputation while delivering a high-quality experience for customers and third-party partners.

What You’ll Be Doing

Investigate and resolve customerplaints and claims within regulatory timeframes
Respond to voluntary disclosures from third-party firms
Manage ongoing customer and third-partymunication, including follow-ups and occasional outbound calls
Ensurepliance with FCAplaint handling rules (DISP) and issue holding responses where required
Trackplaint and claim progress, ...

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