Customer Relationship Manager

Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe.

Customer Relationship Manager

• Auckland CBD location, a short walk from Waitematā Station and local shops and eateries
• Full-time role, Monday to Friday schedule – no weekends!
• Hybrid WFH flexibility for work-life balance
• No collections experience required! Supportive training, coaching and career progression opportunities

What your new job involves

• Manage overdue accounts on behalf of leading New Zealand institutions
• Make and receive a high volume of calls
• Using databases and tools to locate and re-establish contact with customers
• Build trust and rapport while negotiating sustainable repayment solutions
• Handle objections and create positive outcomes for all parties
• Maintain adherence to industry regulations and compliance frameworks