Customer Relations Specialist

Overview

Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states:
AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY .

Responsibilities

• Handle a high volume of inbound/outbound calls in a timely, professional manner
• Identify, research, and resolve customer needs related to home improvement projects and financing options
• Follow communication scripts while maintaining a natural and empathetic tone
• Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
• Manage service requests through multiple digital platforms, ensuring timely and accurate responses
• Use internal systems to document, escalate, and track customer i...

Ready to Apply?

Submit your application today and join our talented team at Five Star Call Centers.