Customer Relations Officer (Complaints / Housing)

Job Title: Customer Relations Officer
Location: Local authority based in Hounslow
Hourly rate: £21.41 PAYE/ £28.48 Umbrella
Contract Length: 3-month temporary contract (possibility of extension)
Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week)
Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely
ASAP Start

Job Purpose:

As a Customer Relations Officer (Housing) you will play a key role in overseeing and
working with housing and Social care colleagues to resolve complaints within statutory
and corporate timescales. A core function will also be to ensure compliance with the
Housing Ombudsman and Local Government and Social Care Ombudsman Complaint
Handling Code.

Job Duties:

Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure.
To be clear, helpful and m...

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