Customer Relations Manager

Customer Relationship Manager (CRM Manager)

About the role

Our client is looking for a proactive and customer-focused Customer Relationship Manager to join the Care and Resolution team in Halifax. In this role, you'll act as the main point of contact for customers, taking ownership of complex or high-impact issues and ensuring a smooth, professional experience from start to finish.

You'll play a key role in strengthening relationships, improving customer experience, and supporting retention and renewal across the business.

Key Responsibilities

Act as the main contact for customers, managing complex issues from start to finish
Coordinate with different teams to resolve customer problems efficiently
Keep customers updated and build strong, trusting relationships
Identify root causes of issues and help improve processes to prevent repeats
Support customer retention and renewal by understanding needs and risks
Ensure accurate records and hi...

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