Customer Relations Executive

Senior Customer Relations Executive

Salary: £30,000 - £35,000

Overview

We are seeking an experienced Senior Customer Relations Executive to take full ownership of the complaints process within a customer-focused organisation.

You will manage complaints end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. This role requires strong investigative skills, attention to detail, and an empathetic, professional approach.

Key Responsibilities

Manage and resolve complaints efficiently and fairly
Investigate cases and produce clear written responses
Ensure compliance with regulatory requirements (e.g. FCA)
Maintain accurate records and reporting
Analyse trends and drive process improvements
Liaise with internal teams and external stakeholders
Support colleagues with complaint handling
Oversee customer review platforms (responses only)

Experience & Skills

Complaints handling experience wit...

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