Customer Relations

phs Group

📍 Caerphilly, Wales, United Kingdom 💼 Full-time 🕒 Posted June 23, 2026

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Job Description

Customer Relations Consultant – Caerphilly

Full time position, excellent benefits, salary of £25,710 plus bonus

We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:
Managing a portfolio of customer cases via various channels (telephone, email, letter)
Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
Ensuring first-time resolution for customer issues to meet and exceed their expectations.
Supporting the retention of business by delivering high-quality support to customers.
This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the succes...
            

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Job Details

Location Caerphilly, Wales
Job Type Full-time
Category Information and Record Clerks
Posted Date June 23, 2026
Application Deadline August 02, 2026