Customer Quality Specialist (Newmarket)

Job Responsibilities

Customer Support

• Coordinate containment, sort/rework actions for external and internal issues
• Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
• Participate in customer quality meetings
• Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
• Performs customer good will visits as required

Production Support

• Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices
• Facilitate quality related meetings for assigned products and keep up to date meeting minutes
• Leads and coordinates problem solving for internal concern resolution
• Coordinates and approves shop floor containment process and follows up on execution
• Updates Busi...

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