Customer Product Quality Management

Tracking and Monitoring▪ Monitoring of 8D processing in terms of cycle time and quality in both, CQTS and customer portal

▪ Lead high level internal and external issue resolution, for multiple Continental plants ensuring timely response & customer satisfactionData Management, Reporting & Escalation▪ Customer performance and scorecard monitoring for all BA products and plants, and initiate actions in case of identified deviations to target

▪ Identify & escalate customer-related risks & critical issues to be handled as tC clearing and tC case managementCustomer interface▪ CPQM is a global overarching customer interface for Quality related matters

▪ Represents Quality Management of the Business Area towards his/her assigned Customer on a worldwide basis

▪ Monitors Customer Performance Rating / Score Card - triggers actions in case of deviations

▪ Responsible for preparation and participation in regular and/or g...

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