Customer Portal Coordinator

£26,000 - £28,000 + Benefits

Office-based

About This Role

We are looking for a Customer Portal Coordinator. This role involves overseeing a number of customer portals and managing job data from work instruction through to completion. The position ensures portal accuracy, monitors performance metrics, maintains compliance with client requirements, and serves as a key liaison between customers and our local operating franchises. It ensures smooth workflow, accurate reporting, and high levels of customer satisfaction while adhering to strict 24‑hour customer service level agreements.

Key Responsibilities

Customer Portal Management

• Manage and maintain 3 customer portals and client systems
• Upload, update, and validate job records, documents, certifications, and reports
• Ensure all portal data is accurate, complete, and submitted within required timescales
• Monitor portal alerts, tas...

Ready to Apply?

Submit your application today and join our talented team at Metro Rod.