Customer Performance Officer

We are looking for Customer Performance Officers to join our Mobility Operations group, as we scale up and drive digital and financial inclusion across our markets.

You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking.

About Us

At M-KOPA, this role is fundamental to our mission of expanding financial access. You will be directly responsible for monitoring customer accounts, implementing repayment strategies, and managing fleet performance metrics. Your daily work will involve engaging with customers, tracking loan repayments, and ensuring our mobility ecosystem operates smoothly and efficiently.

This is a hybrid role, you would be working from our regional offices in Africa, partnering with a diverse ...

Ready to Apply?

Submit your application today and join our talented team at M-Kopa.