Customer Order Management Representative - Level II - OFFC

Responsible for managing the complete customer order lifecycle for assigned accounts, ensuring orders are processed accurately and delivered on time. Acts as the primary point of contact for customers, distribution centers, manufacturing plants, and cross-functional teams, providing proactive communication, issue resolution, and exceptional customer support. Supports continuous improvement initiatives while ensuring compliance with company policies, export regulations, and quality standards.

Key Responsibilities

+ Manage assigned customer accounts throughout the entire order lifecycle, including customer setup, order entry, modifications, order tracking, escalations, and logistics coordination as required.
+ Serve as the primary point of contact for customers, parts distribution centers, manufacturing facilities, and internal stakeholders to ensure timely and accurate order fulfillment.
+ Monitor customer orders and proactively communicate updates, delays, and r...

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