Customer Operations Team Leader

As a Customer Operations Team Leader, you will lead and supervise the day-to-day delivery of a customer operations team, ensuring that customer contact and processing across multiple channels is undertaken and completed by the team accurately, efficiently and effectively, whilst delivering a positive customer experience.

You will be responsible for the motivation and development of a team of Advisers with the aim to create a great place to work.

You will be responsible for prioritising and making decisions on workflow in order to deliver an excellent customer service meeting contractual or service level obligation.

Role

Customer Operations Team Leader (Transition Team)

Location

Peterborough/Bircham Hybrid (This role is based in Peterborough or Bircham 2-3 days per week). To support Induction and training, this role is required to be onsite for the first month, moving to hybrid working at the discretion of the line manager and ba...

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