Customer Operations Leader - OMNI Experience

Job Description

The Customer Operations Leader – Omni Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

What You’ll Do

Functional

• Coach and provide feedback to CERs on providing excellent customer service and on suggesting and selling Indigo’s products, promotions, and programs
• Lead execution of activities to support strategic priorities, sales goals, and profitability targets
• Act as an advocate for the customer by placing them at the forefron...

Ready to Apply?

Submit your application today and join our talented team at Indigo.