Customer Operations Leader at Indigo

Elevate the customer journey with Indigo as a Customer Operations Leader. Take charge of omni sales, drive customer engagement, and lead a dedicated team to enhance service quality.
As a Customer Operations Leader, you will focus on improving customer experiences while ensuring staff collaboration and growth. You will lead Customer Experience Representatives in providing top-notch service and selling Indigo products effectively. This leadership role calls for you to drive sales goals and manage inventory operations while fostering a vibrant store culture that emphasizes employee development.
Key Responsibilities:
• Coach team members on customer service excellence
• Drive strategic priorities and sales profitability
• Advocate for customer-centric decision-making
• Identify customer expectations and improvement areas
• Manage inventory processes and store operations
Requirements:
• 1–2 years in customer service or operations
• Proven experience in team lea...

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