Customer Operations & Admin Executive

• Proactively track upcoming contract renewals and reaching out to customers at least 60-90 days before expiration
• Process renewals including quotations and contracts from start to completion
• Maintain renewal pipeline and provide renewal updates on a regular basis
• Maintain customer contracts and records in a timely and organized manner
• Coordinate between customers and internal teams (tech support, billing, sales)
• Achieve renewal targets of at least 80%

• Regular check-ins via email and phone with install base customers
• Address feedback and basic enquiries of install base customers appropriately
• Assess and route customer issues to respective ENX sales & technical team as required
• Identify Upsell/ Cross-sell opportunities based on customer usa...

Ready to Apply?

Submit your application today and join our talented team at CHIN YUAN METAL PTE LTD.