Customer Liaison Officer

Description

You will be ultimately responsibility for handling activities as outlined below:

Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.

Support operational ownership in resolving customer enquiries and complaints within D+1 working days.

Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Key Responsibilities

Key Responsibilities

Effective CARE completion on all projects

D+1 % contact close out support

80% Walk Off completion (successful visits & score captured)

Core Responsibilities

Strategy:

Ensure a customer service culture is adopted throughout the teams.

Carry out measurable customer feedback activities – surveys, courtesy calls and such. Covert feedback in to actions.

Implement the customer experience strategy.

Proactively sha...

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