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Customer Journey Owner

Telenet
📍 Mechelen, Flanders, Belgium 💼 Full time 🕒 Posted February 25, 2026
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Job Description

Every great customer experience starts with a smooth journey. 


As aCustomer Journey Owner, you take end-to-end ownership of a customer journey, ensuring it works smoothly for customers and the business while continuously driving the customer experience to a higher level. You spot friction, turn insights into concrete improvements, and make sure those improvements get delivered. You collaborate across business and IT, drive initiatives with impact, and keep the customer at the heart of every decision. If you enjoy ownership, stakeholder management, technical processes, and making things better every day, this role is for you. 


Your responsibilities : 

  • You own and oversee one or more end-to‑end customer journeys, ensuring a smooth and efficient experience for both customers and the business
  • You continuously monitor journey performance by using data, insights, and customer feedback to detect issues early.
  • You identify friction poin...

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    Job Details

    • Location Mechelen, Flanders
    • Job Type Full time
    • Category Operations Specialties Managers
    • Posted Date February 25, 2026
    • Application Deadline April 06, 2026