Customer Journey Optimization Manager

Job Title: Customer Experience Supervisor
Location

: Pune |

Type

: Permanent, Full-Time |

Industry

: Chemical/Manufacturing

Role Overview
We are seeking a data-drive

n Customer Experience Supervisor

to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.

Key Responsibilities
Team Leadership:

Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.
Operational Excellence:

Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.
Cross-Functional Collaboration:

Partner with Supply Chain, Logistics, Sales, and Quality teams to resolve systemic issues affec...

Ready to Apply?

Submit your application today and join our talented team at Randstad India.

Submit Application