Customer Journey Manager | CRM & Personalisation

• Leading Financial Institution
• Excellent career path & opportunities
• $115-135k + super

 A major financial services organisation is seeking a Customer Journey Manager to support a large scale customer migration and CRM transformation program following a significant banking acquisition.

This role sits within a customer activation and personalisation function responsible for designing and delivering customer communications and personalised journeys across digital and direct channels.

The focus is on reducing customer disruption, improving engagement and supporting product and channel adoption throughout the migration process.

The hiring process is moving quickly, with immediate shortlisting underway and interviews expected before the 15th.

The role

You will work across CRM, lifecycle marketing, personalisation and customer communications delivery within a complex enterprise environment.

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