Customer Insights & Engagement Specialist

Malaysia Airlines
📍 kuala lumpur, kuala lumpur, Malaysia 💼 Full-time 🕒 Posted June 30, 2026

Job Description

Malaysia Airlines is seeking an Executive for Customer Insights & Engagement based in Kuala Lumpur. This role focuses on enhancing customer experiences through comprehensive survey management and analysis.

The ideal candidate will design questionnaires, analyze customer metrics like NPS and CSAT, and work with data analytics tools. A degree in a relevant field and 1-2 years of experience are preferred, alongside a proactive and analytical mindset.

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Job Details

  • Location kuala lumpur, kuala lumpur
  • Job Type Full-time
  • Category Management & Operations
  • Posted Date June 30, 2026
  • Application Deadline August 09, 2026