Customer Insight Officer (Repairs - Stage 1 Complaints)

Adecco is delighted to be recruiting for a Customer Insight Officer (Repairs - Stage 1 Complaints) on behalf of a local authority. This is a fantastic opportunity to play a key role in improving resident experience by driving insight, learning, and service improvements across repairs and complaints handling.

Location: Croydon (Hybrid - 2-3 days in the office)
Salary: £40,182 per annum
Hours: 36 hours per week, Monday-Friday
Contract: Permanent

Key Responsibilities

• Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses
• Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes
• Ensure compliance with complaints policies and relevant Ombudsman guidance
• Analyse complaint data to identify trends, root causes, and improvement opportunities
• Drive continuous improve...

Ready to Apply?

Submit your application today and join our talented team at Adecco.