Customer Field Service Engineer

Position: Customer Field Service Engineer
Location: Midlands
Salary: £40k – £45k
The Company: CNC Machine Manufacturer

The Role:
• Install, test, service and repair/rebuild the company machines ensuring the equipment conforms with company operating specifications and customer requirements.
• Promotion of the company’s machine tool performance & reliability, company engineering competencies and customer service excellence.
• Provides prompt engineering support to customer manufacturing operations relating to company machine tool installation, product performance, operating & maintenance procedures on customer premises.
• Provides timely accurate technical advice to customers (Help Desk).
• Evaluates company product/service performance in the field.
• Provides technical inputs into development and evaluation of new company products.
• Feeds back intelligence relating to customer needs, company product & service performance, competitor prod...

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