Customer Experience Team Leader - Bali, Indonesia

FCM Travel

📍 Indonesia, Bali, Indonesia 💼 Full time 🕒 Posted July 04, 2026

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Job Description

About the Opportunity
The Customer Experience Team Leader is responsible for overseeing the day-to-day operations of the customer service team, ensuring that our agents and travelers receive excellent customer care and support pre, during and post travel. The CXTL will manage a team of customer service representatives (outsourced or inhouse) operating on a /7 basis, establish processes and procedures, monitor and manage SLAs to maintain a high level of customer satisfaction. The Customer Experience Team Leader is capable and confident in leading the organization in crisis management and diverse situations.
About You
The Essentials: 
Degree or Diploma in Tourism field is an advantage. 
Ability to analyze customer data and identify trends and opportunities for improvement. 
Experience with customer service in a tourism related business or e-commerce environment is essential
Demonstrated ability to develop and implem...
            

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Job Details

Location Indonesia, Bali
Job Type Full time
Category Supervisors of Office and Administrative Support Workers
Posted Date July 04, 2026
Application Deadline August 13, 2026