Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to support a busy claims operation in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative work, and maintaining accurate records in a fast-paced environment. In this role, you will assist with claim-related documentation, respond to inbound inquiries, and provide dependable support to the broader claims team.

Responsibilities:
• Enter and update claim information in internal systems with a high degree of accuracy and consistency.
• Provide administrative support to the claims department by organizing files, preparing correspondence, and handling routine documentation.
• Answer calls from claimants and other contacts, deliver courteous service, and direct inquiries appropriately.
• Draft clear written communications, including letters and email responses, related to claim activity and follow-up needs.
• Review information ca...

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