Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up.

Responsibilities:
• Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests.
• Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately.
• Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories.
• Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service...

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