Customer Experience Specialist

Customer Experience Specialist (MY/SG Market)
About the job
Service Type: Health Care
Location: Bangsar, Kuala Lumpur
As our clinic expands rapidly, so will your professional growth. Be part of an exciting, dynamic company with ample opportunities for career advancement. Your contributions will directly impact the success of the business, allowing you to shape your own career path within an expanding organization.
Position Overview:
As a Customer Experience Specialist, you will be the first point of contact for our valued customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our medical products and services.
Key Responsibilities:
• Customer Engagement: Provide premium-level support by responding to inquiries via phone, email, and chat, ensuring a seamless customer experience.
• Appointment Management: Coordinate and manage appointment schedules, including making outbound calls to confirm booki...

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