Customer Experience Specialist

**Location**: Guadalajara, Jalisco (Remote) **Schedule**: Friday - Tuesday, 8:00 AM - 5:00 PM CST **Compensation**: $35,000 MXN per month (Independent Contractor)
**About the Role**: US-based jewelry brand seeking a sophisticated, tech-savvy **Customer Experience Specialist** to serve as the face of our digital storefront. This isn't just a support role—it’s a blend of high-touch concierge service, expert sales guidance, and back-end operational support.
We are looking for a professional who is deeply comfortable within the **Shopify ecosystem** and has a proven track record in **software help desk environments.**
**Responsibilities**:
- **Video Styling**: Host video calls to show jewelry pieces, helping customers with sizing and material choices.
- **Backend Management**: Full-cycle order management, from processing to tracking and complex returns.
- **Sales Driving**: Turn simple questions into sales through expert product knowledge and persuasion.
**Requirements...

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