Customer Experience - Sales Support

Working for a well-established global manufacturing business who operate in a niche industry. As the Sales Support Specialist you will be responsible for dealing with new customer enquiries, qualifying warm leads and producing quotes.
 
Job Description:

Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries
Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution
Mailbox Management: Ensure active management of CS Sales mailbox throughout the day
Passing queries to relevant colleagues with as much information as possible
Lead Qualification: Qualify all sales leads before passing to the sales team
Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI
Credits / Returns: Ensure all complaints, cred...

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