Customer Experience Representative - ICS

J.B. Hunt Transport, Inc.

📍 Troy, Michigan, United States 💼 Full time 🕒 Posted July 08, 2026

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Job Description

Job Description:
Key Responsibilities: 
Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
Enter customer orders into the order management system to track loads and provide necessary information to operations teams
Obtain and document approval for accessorial charges and spot rates for assigned customers
Serve as a point of contact for customers regarding load updates and capacity availability
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Job Details

Location Troy, Michigan
Job Type Full time
Category Information and Record Clerks
Posted Date July 08, 2026
Application Deadline August 17, 2026