Customer Experience Representative

FedEx

📍 Angeles, Central Luzon, Philippines 💼 Full Time 🕒 Posted July 25, 2026

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Job Description

Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking
Education: Secondary education or equivalent
Experience: One (1) years of work experience in customer service and interaction
Call and Chat Support Agent
The Chat Support Agent is responsible for providing timely, accurate, and professional assistance to customers via live chat and digital messaging platforms. The role focuses on resolving customer inquiries, troubleshooting issues, and delivering a positive customer experience while handling multiple chats simultaneously.
Key Responsibilities
Provide real‑time support to customers through live chat, messaging platforms, or digital channels
Accurately identify customer needs and offer effective solutions while maintaining service quality standards
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Job Details

Location Angeles, Central Luzon
Job Type Full Time
Category Information and Record Clerks
Posted Date July 25, 2026
Application Deadline September 03, 2026