Customer Experience Process Engineer

TCGplayer

📍 Syracuse, New York, United States 💼 Full-time 🕒 Posted June 07, 2026

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Job Description

 
  Who You Are 
 As our Process Engineer on the Customer Experience team, you will serve as the person responsible for building and analyzing/optimizing our workflows with a customer journey mindset across the CX team, platform and tools. As such, you should be passionate about the science of process engineering and excel at applying a critical perspective to the way that information and decisions are routed within a business. So if you have a mind that is tailored towards optimization and are looking for a great opportunity to generate measurable impact for the business in a high-visibility role - then this is the job for you!
 
   Impact You Will Make Here  
 Inform relevant performance scorecard reporting and KPI / Performance Metrics aligned to Customer Experience needs.
 Work closely with our Product and Engineering team to improve the customer experience journey as well as drive progress on our infrastructure ...
            

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Job Details

Location Syracuse, New York
Job Type Full-time
Category Engineers
Posted Date June 07, 2026
Application Deadline July 17, 2026