Customer Experience Operations Manager

Customer Experience Operations Manager

This is a senior leadership role overseeing customer support strategy and operations for Realhub and Campaigntrack. You’ll lead a large PH-based team, drive transformation and efficiency, and ensure scalable, high-quality service while managing stakeholders and complex customer issues.

What You'll Be Doing

• Lead customer support strategy and operations by optimising systems, processes, and team structures to deliver a high‑quality, scalable customer experience.
• Own performance metrics like CSAT and resolution times, driving continuous improvement.
• Partner with Product and Sales to turn customer insights into product enhancements and revenue opportunities.
• Coach leaders while guiding the team through periods of change and transformation.

About You

• Minimum 8+ years of leadership and management experience in Customer Experience, Operations, or s...

Ready to Apply?

Submit your application today and join our talented team at CoStar.