Customer Experience Manager

Mark's Work Wearhouse Ltd.

📍 Thunder Bay, Ontario, Canada 💼 Full time 🕒 Posted July 23, 2026

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Job Description

Role Purpose
The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead and develop a strong team, drive efficient operations, and analyze customer feedback to make improvements. The Customer Experience Manager/Assistant Manager leads with our organizational Core Values and strives to live out our Brand Purpose each day “To Make Life in Canada Better” by connecting customers with products and services to keep them Warmer, Drier, Safer, and More Comfortable.
What you’ll do
Partner with SGM to hire and build a strong and diverse team.
Assist in scheduling and workload planning for efficient operations.
Take ownership of loyalty programs and coach and train team members on these programs.
Run the Manager on Duty program to enhance the customer experience on the sales floor.
Create a positive cul...
            

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Job Details

Location Thunder Bay, Ontario
Job Type Full time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date July 23, 2026
Application Deadline September 01, 2026