Customer Experience Manager Role at Michaels

Enhance customer engagement at Michaels as a Customer Experience Manager in Milton, Ontario. Lead store operations while ensuring a welcoming shopping environment that meets brand standards.
In your role, you will be responsible for managing the customer experience by ensuring adherence to operational guidelines while positively impacting team performance. Your responsibilities include training team members and promoting brand values in all customer interactions. This position is essential in maintaining store recovery standards and supporting omnichannel initiatives.
Key Responsibilities:
• Manage store compliance with all operational procedures
• Drive KPIs and enhance front-end service standards
• Execute engaging in-store events as planned
• Supervise cash management and shrink prevention
• Train and support customer experience team members
Requirements:
• Retail management experience preferred
• Strong leadership and team management skills
• Abilit...

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