Customer Experience Manager

Why this role matters

At SURI, we're building more than toothbrushes — we're building a movement for better oral care and a more sustainable future. Our customers are at the heart of that journey, and every interaction is a chance to strengthen trust, spark advocacy, and grow a community that reflects our mission.

What You'll Do

Lead the function when it counts

• Deputise for the CX Lead, running the function with confidence and independence
• Make sound judgement calls, bringing solutions rather than problems
• Keep the team and wider business informed proactively

Insights & reporting

• Spot recurring questions, pain points, and opportunities across socials, inbox, and reviews
• Own and deliver monthly CX reports with clear, actionable recommendations
• Monitor sentiment and provide early warning signals for product, process, or reputation issues
• Keep pace with indus...

Ready to Apply?

Submit your application today and join our talented team at SURI.