Job Description
Enhance customer relationships as a Customer Experience Manager in Home & Community Care. Drive implementations and optimize service success while contributing to project delivery.
This role focuses on customer success and account management with direct experience in Home & Community Care or Long-Term Care. You will lead implementations, drive adoption, and ensure renewals while building strong relationships. The position combines customer-facing activities with project management, making it an ideal career transition for experienced professionals.
Key Responsibilities:
• Own end-to-end experiences for care provider organizations
• Lead successful GoldCare rollouts and customer initiatives
• Deliver training and guide configuration in customer workflows
• Translate feedback into actionable product enhancements
• Build strong relationships with key customer stakeholders
Requirements:
• 10+ years of experience in customer support or services
• Experience in ...
This role focuses on customer success and account management with direct experience in Home & Community Care or Long-Term Care. You will lead implementations, drive adoption, and ensure renewals while building strong relationships. The position combines customer-facing activities with project management, making it an ideal career transition for experienced professionals.
Key Responsibilities:
• Own end-to-end experiences for care provider organizations
• Lead successful GoldCare rollouts and customer initiatives
• Deliver training and guide configuration in customer workflows
• Translate feedback into actionable product enhancements
• Build strong relationships with key customer stakeholders
Requirements:
• 10+ years of experience in customer support or services
• Experience in ...
Ready to Apply?
Submit your application today and join our talented team at Gemini Group.
Submit ApplicationJob Details
- Location markham, on
- Job Type Full-time
- Category Other-General
- Posted Date June 19, 2026
- Application Deadline July 29, 2026