Customer Experience Manager

About the Job

We’re looking for a hands-on Digital Customer Experience Manager to help build the future customer experience at Orbit Mobile.

This is not a traditional contact centre management role. Customer support is part of the role, but the priority is to create a customer experience so simple, intuitive and proactive that customers need less support in the first place.

You will own and improve the end-to-end customer journey across app, website, purchase, onboarding, activation, self-service, customer support, refunds, retention and repeat purchase. You will use data, AI, automation and customer insight to identify friction, improve conversion, reduce avoidable contacts and create a better experience for global travellers.

We need someone who is AI-curious, data-driven, commercially aware and hands-on. Someone who has already used AI, automation or digital tools to improve customer operations or customer experience, and who is excited ...

Ready to Apply?

Submit your application today and join our talented team at Confidential.